ADASS responds to the LGSCO Annual Review of Adult Social Care Complaints 2021

Today, Wednesday 29 September, The Local Government and Social Care Ombudsman  (LGSCO) published its Annual Review of Adult Social Care Complaints, painting a stark and challenging picture of the state of the Adult Social Care sector.

Responding to the LGSCO’s annual report, Stephen Chandler, ADASS President, said:

‘Whenever older and disabled people, carers and families do not experience the high-quality care and support that they expect, it is essential that their concerns are listened to and addressed.

“We welcome this report. The Ombudsman is right to stress the importance of learning from such cases and we support the call for greater awareness of how to express concerns.

“This report quotes the latest ADASS Spring Survey which cites the ‘growing disconnect between increasing social care need and the financial ability and confidence of Directors to meet that need’ and underlines the urgent need for funding and reform that ensures that councils have the resources required to meet the needs of their local communities.”