Delivering much needed service transformation will be an impossible task without effective techniques to ensure your focus remains on what is important and not what is urgent.
We will examine the practical steps you can make to successfully move from promising service redesign ideas to sustainable new ways of working. We will use the example of care technology, which offers so much, but which often fails to live up to the hype.
You will leave with a set of principles to apply to any change initiative, making it easier for you to eat the elephant of transformation without getting indigestion.
Workshop sponsored by PA Consulting