How to … lead and manage Better Care implementation

We are pleased to share with you the working draft of a ‘How to’ Guide, focusing on How to… lead and manage Better Care implementation (please see download below).  This is the first in a series of ‘How to’ Guides aimed at all those involved in implementing better care, which have been developed by the consortium delivering the national programme of support to help areas overcome barriers to the successful implementation of better care.  ‘Leadership’ in this context is not restricted to Chief Executives, but is about developing and supporting people to work together on the basis of a shared ambition.  We are grateful for the contributions of organisations such as the Leadership Centre and the Social Care Institute of Excellence, and local areas such as North West Surrey and the Isle of Wight, whose input and thoughts on leadership have been invaluable.

The guide provides practical advice, tools and examples on:

  •          Essential leadership roles
  •          Characteristics of leadership
  •          Effective programme management and governance
  •          Success factors in transitions
  •          Communications and engagement

It also includes reflections on the limitations of bravery in leadership by Professor Paul Corrigan, who chairs the support programme’s Expert Advisory Panel.

This guide is a working draft based on the best available evidence, insight and resources.  We want to ensure that this – and all of the guides and resources produced through the programme – is as relevant and helpful as possible.  To do this we need your views!

We would be grateful if you could take the time to read the Guide, and give us your feedback.  More specifically, we would welcome your feedback on:

  •          What are the challenges you are facing that this Guide doesn't address?
  •          Are there any good examples, tools or suggestions that you think we could use in future versions of the Guide?
  •          What do you think about appropriateness of the language, tone and structure of the Guide?

The feedback will shape the content of the current and subsequent ‘How to’ Guides as well as the design and content of the upcoming regional workshops. 

We will run the same process following the publication of each of the ‘How to’ Guides.  Look out for the second ‘How to’ Guide on the topic of bringing budgets together, coming soon.

Please email your feedback to: 

Regional implementation support workshops

The regional implementation support workshops, running over the next 2 weeks, will bring the ‘How to’ Guide to life.  These present a fantastic opportunity for you to get practical advice from our leading experts on the leadership challenges that you face, develop a meaningful action plan to overcome these challenges together with a wealth of support materials, and network with your peers as you seek to improve coordinated care for your service users. 

Over the course of 3 hours we will help you to develop practical solutions, particularly around:

  •          Transition planning
  •          Engaging and communicating effectively across the system
  •          Additional areas that you want to focus on.

You will also hear from one of our leading experts about their personal story of leading large-scale, complex change across organisations, the key barriers they faced, and how these were overcome. 

A schedule of the workshops is provided below. If you have not received an invitation, but wish to attend, please contact to register.  Similarly, if you are unable to attend the workshop in your region but wish to attend another, please contact to register your place at your preferred alternate location.

Region Location Date Time Workshop Leads
East of England KPMG office, Botanic House, 100 Hills Road, Cambridge 18th February 09:30 – 12:30 Paul Corrigan & David Reeson
West Midlands KPMG office, One Snowhill, Snow Hill, Queensway, Birmingham 19th February 10:00 – 13:00 Hannah Miller & Gary Belfield
East Midlands KPMG office, 31 Park Row, City Centre, Nottingham 20th February 10:00 – 13:00 Dr Stephen Richards & Gary Belfield
North East KPMG office, Neville St, 1 The Embankment, Leeds 25th February 09:30 - 12:30 Dr Stephen Richards & Tom Keohane
North West Memorial Hall at the Albert Square Chop House, Albert Square, Manchester 24th February 09:30 – 12:30 Gary Belfield & Sir John Oldham
London Royal National Hotel, Bedford Way, Russell Sq, London 26th February 09:30 – 12:30 Hannah Miller & Tom Keohane
South East KPMG office, 1 Forest Gate, Brighton Road, Crawley 18th February 10:00 – 13:00 Tony Hunter & Gary Belfield
South KPMG office, 100 Temple Street, Bristol 26th February 10:00 – 13:00 Dr Nick Goodwin & Gary Belfield

Reminder - co-design the Better Care Exchange

We want your views and insight to help co-design the Better Care Exchange, an online support tool which will help facilitate the sharing of good practice and build online networks to support better care implementation. 

Thanks to those of you who have already submitted your responses to our survey.  If you haven’t already done so, please contribute your views by following the link below – it will take less than 10 minutes of your time.  There is a prize of £50 retail vouchers for one participant, and we have extended the closing date to Friday 27 February 2015. The Better Care Exchange will be tested and refined with a Co-design User Group before the it is launched at the end of March 2015.

To access the survey please use the following link: BCF Implementation Support  

Reminder - consultation on s.75 partnership arrangements

On 6 February 2015, the Department of Health launched a consultation seeking views on the Government’s proposal to amend the existing regulations that underpin ‘Section 75’ partnership arrangements, to provide greater flexibility in the future around the potential inclusion of primary care in pooled budget arrangements.  The deadline for responses is 9 March 2015.  Please see the full consultation document.

National Audit of Intermediate Care 2015

Finally, the National Audit of Intermediate Care (NAIC) 2015 is now open for registration. The NAIC will give CCGs the evidence to evaluate Better Care Fund investment in intermediate care and provide valuable evidence to use in reviewing intermediate care service provision, helping commissioners to decide how much to invest, how much intermediate care capacity and what type of capacity you need to commission.  NHS England is endorsing participation in the audit and is encouraging CCGs and Providers to participate.  Register here.


The audit costs £3,500 to take part and covers not only Commissioners, but all providers of intermediate care in your locality.  For further information, contact the NAIC Support Team on


Many thanks,


John Wardell

Better Care Fund Deputy Programme Director


Better Care Fund Task Force

Department of Health

Local Government Association

NHS England

Department of Communities & Local Government