Presentation by Donna Campbell, Assistant Ombudsman, Local Government Ombudsman to National Children and Adult Services Conference 2014
Thursday 30th October 2014, 11.40am

As the social care ombudsman, the Local Government Ombudsman drew on its first annual review of adult social care complaints (published in May 2014). The report called for accessible, effective and accountable social care complaints systems.

The session explored:

  • how we can ensure that the expectations of people who use services are central to how complaints are received, handled and resolved by services.
  • the opportunities to use complaints as a tool for individual learning, service improvement and wider system change.
  • how complaints can be used more effectively to support local accountability and scrutiny of local services.