ADASS has a long-held commitment to supporting carers and contributing to
the development of support and services which enhance the quality of life of
carers. The ADASS Carers Policy Network has worked consistently with a wide
range of partners in undertaking this role and this latest report continues that tradition. The
subject of this report concerns technology enabled care services and the way they can
The origin of this report came out of a lively workshop with members of the Association of
Directors of Adult Social Services (ADASS) Carers Policy Network in November 2014.
Following presentations and discussions facilitated by Tunstall Healthcare and Carers UK,
there was an overwhelming consensus that technology enabled care such as telecare, can be
an enormous help to carers but awareness of what was available and how to get it was
limited. Therefore, it was agreed that a report should be prepared and that its target
audience should be commissioners in care and health and other organisations.
This report comes at an important point in time. With the implementation of the Care Act
earlier this year and the strengthening of the rights of carers, it is essential that local
authorities, health services and other organisations review the way in which they can improve
the support carers receive. There is considerable evidence to support the view that
technology enabled care services can improve the quality of life of carers and therefore it is
important that commissioners understand the range of services that are available and the
ways they can support carers. Technology is woven throughout the statutory guidance in the
Act, particularly in the areas of information and advice, integration and prevention, providing
a big opportunity for using technology to support carers and the people they care for.
By highlighting the role that technology enabled care services can play in supporting carers,
it is hoped that the target group of this publication – commissioners in care, health and other
organisations – will become more aware of the opportunities and more capable of
commissioning such support effectively.
What is clear from this report is that technology enabled care services can offer reassurance
to families and reduce the pressure they come under in a wide variety of ways. From offering
peace of mind to emergency responses, technology enabled care services can provide
personalised responses to complex challenges as part of an overall package of care and
ADASS Carers Policy Network will continue to promote good practice in supporting carers
and sees this report as part of that ongoing support. It provides a valuable guide to
commissioners and I hope that through it, carers across the country will benefit even more
from technology enabled care services.
Joint Chair - ADASS Carers Policy Network