Engaging Citizens Online -

Briefing 4: Planning online transactional facilities

Those responsible for public engagement by councils have difficult decisions to make as to where to focus their time and resources. Yes, we know that digital public engagement is part of the solution, but what exactly brings greatest benefit in the short, medium and long term?

For further information, please read the attached Briefing paper. 


The Engaging Citizens Online (ECO) Briefing notes are commissioned via the Local Government Association (LGA) and developed in partnership with ADASS and the Society of IT Management (Socitm). The series provides both thematic guidance and evidence from case studies to support digital adoption. They are designed for senior managers with responsibility for public engagement as well as social care informatics leads and web managers. The aim of these briefing notes is to both encourage increased engagement with digital and to support the sometimes difficult conversations with senior managers and local politicians about adoption of online solutions including assurance, investment, design and co-production. Via the full suite of 10 briefing notes, local authorities will be better equipped to be able to embed digital as part of wider service transformation programmes, leading to more efficient and joined-up care, health and public service processes as well as greater levels of satisfaction from citizens, service users and professionals.

To read the full series, please click here