Engaging Citizens Online -

Briefing 3: Business case for digital investment

Service redesign made possible by investment in digital solutions promises an efficient and effective response which both meets the duties of the Care Act 2014 and helps address the issues from rising demand and expectations. However, there are many possible pitfalls for the unwary. A robust and well-argued business case should help steer councils away from those pitfalls and towards solutions that are appropriate to their local environment. 

For further information, please read the attached Briefing paper. 


The Engaging Citizens Online (ECO) Briefing notes are commissioned via the Local Government Association (LGA) and developed in partnership with ADASS and the Society of IT Management (Socitm). The series provides both thematic guidance and evidence from case studies to support digital adoption. They are designed for senior managers with responsibility for public engagement as well as social care informatics leads and web managers. The aim of these briefing notes is to both encourage increased engagement with digital and to support the sometimes difficult conversations with senior managers and local politicians about adoption of online solutions including assurance, investment, design and co-production. Via the full suite of 10 briefing notes, local authorities will be better equipped to be able to embed digital as part of wider service transformation programmes, leading to more efficient and joined-up care, health and public service processes as well as greater levels of satisfaction from citizens, service users and professionals.

To read the full series, please click here