The Local Government Association (LGA), Association of Directors and Adult Social Services (ADASS) and Department of Health are working in partnership to support local areas in implementation of the care and support reforms brought about by the Care Act 2014. This guidance was commissioned as part of that programme and is intended to help local authorities get plans in place to support care users when care provision fails. Local authorities have always been required to safeguard and support vulnerable people when their normal care arrangements fail.  Under the Care Act 2014, this is now a statutory duty when care providers suffer a financial failure.

This guidance is intended to help local authorities get plans in place to support care users when care provision fails. It is aimed primarily at people who have contract, commissioning or quality roles and are actively engaged in managing the process of provider failure from identification through to helping people find new provision. Directors of Adult Social Services (DASS) should also ensure that the guidance is being carried out. Other council staff such as communication teams and emergency planning officers will also find it helpful in working with adult social care teams to support business continuity.

As part of supporting Care Act implementation, the LGA, DH and ADASS have also developed two other pieces of guidance which can help with market shaping, provider engagement, supporting a sustainable and diverse care market and spotting problems in the market, such as provider failure.  These three pieces of guidance can and should be used in conjunction with each other.