Dear colleagues,

In this week’s update:

  • Better Care Support Team
  • Meet the Team 
  • Readiness Survey
  • pdate on ‘How to’ guides
    • Programme of Support
      • Peer challenges and becoming a peer

        Better Care Support Team

        As I mentioned in my note of last week, as you move into the next phase and work towards delivering your Better Care plans, the Taskforce is also moving into a new phase.

        The new Better Care Support Team has now been established and is officially up and running. The new Support Team is hosted by NHS England and supported by the Department of Health, Department for Communities and Local Government, Local Government Association and NHS England. Our primary focus is to               ensure that support is in place to assist you in delivering your visions for integrated care and understand the progress you are making.

        Our new inbox for all your general queries is

        I explained last week that we will be working through existing NHS England and local government regional structures to understand the progress you are making and, more importantly, enable us to share your learning and develop support packages that can help you in achieving what you have set out to deliver.

        The regional relationship managers contact details are:

        • Sarah Holloway – South of England

                07814 228873 –

        • Luke McCartney – North of England

        07814 228760 –

        • Stuart Macleod – London

        07814 228881 –

        • Tom Shakespeare – Midlands and East of England

        07979 320161 – 


        Meet the Team

        The Team and I thought you would like to know a little about the people who will be working alongside you over the course of this year. Over the coming weeks we will be giving you a short introduction to each of the team members, we kick proceedings off with Terry Willows.

        Terry Willows – Deputy Programme Director

        Terry comes to the team from the Department for Communities and Local Government. He is the deputy director of the team and oversees the day to day running of the support programme.

        He has worked in the civil service for 15 years including in the Cabinet Office; he has also spent some in local government working as an Assistant Chief Executive in a local authority. He’s very much looking forward to helping you all to make your integration plans a reality through your Better Care plans. He is married and has a young family.


        Readiness Survey

        Thank you to everyone who completed the Readiness Survey in March, we received returns from 150 Health and Wellbeing Boards. We hope this was a useful exercise for areas we will be in touch regarding our analysis. 


        Update on ‘How to’ guides

        Please find attached a working draft of a guide on How to… understand and measure impact.

        This ‘How to’ guide aims to help local areas understand and measure the impact their efforts are having on integrating services across the provision of health and social care. 

        This guide is a working draft, and we want to ensure that it’s accessible and digestible as possible, so please share your views with us.

        Please email your feedback to:


        Programme of Support

        REMINDER – the technical webinar on Aligning Incentives and Risk Sharing will be held on 17th April, 12:00 – 13:30. This session, to be led by Dr Stephen Richards and Dr Steve Laitner, will focus on the practical steps you can take to overcome the technical challenges around Aligning Incentives and Risk Sharing.

        If you are interested in attending any of these and haven’t received an invitation, please contact to register.


        Peer challenges and becoming a peer

        Being a Local Government Association (LGA) peer is a fantastic professional development opportunity for both peers and their organisations. The LGA are planning their improvement programme for 2015/16 and will offering fully subsidised peer training events at Warwick Conference Centre, Coventry, with the expectation that delegates will go on to participate in a health and wellbeing peer challenge.

        The LGA would particularly welcome NHS managers and clinical commissioning groups (CCGs) colleagues to get involved. The course is a day and half residential and takes place on:

        • 11th and 12th June 2015
        • 16th and 17th July 2015

        To sign up for training please contact


        Many thanks,

        Ann Radmore

        Better Care Support Team Programme Director