FOR IMMEDIATE RELEASE

ADASS media team, contact: Letizia Mattanza (0207 664 3091)

 

ADASS RESPONDS TO LGO ANNUAL REVIEW ON SOCIAL CARE COMPLAINTS

Responding to the Annual Review of Social Care Complaints 2018/19 published today by the Local Government and Social Care Ombudsman, Julie Ogley, President of the Association of Directors of Adult Social Services (ADASS), said:

 “We always welcome information regarding complaints because it is from this that we can learn important lessons, in both how to deal with concerns and how to better shape our services. Local Government and Social Care Ombudsman’s report provides helpful recommendations and feedback on how councils can improve services.”

“The report acknowledges the huge pressures and financial challenges that have affected councils and social care for years and is now being reflected in some of the complaints seen. It is essential that people who use services and their families have an opportunity to feed back so complaints can be addressed and rectified both for the individual in question, and for others.”

We are all entitled to good quality care and support when we need it, and when someone feels they, or a friend or family member, hasn’t, we want them to feel they can raise any concerns and, that these will be dealt with effectively and in a timely manner, even when resources are stretched.”

ENDS

Notes to Editors

  •  A copy of the review is available here.