Responding to research by the Care Quality Commission which shows people regret not raising concerns about their care, President of the Association of Directors of Adult Social Services, Glen Garrod, said: 

“It is absolutely vital that people are encouraged to speak up and raise any concerns they may have about their care.

"Councils will want to work with both people who use services and their families to make sure care and support is operating at the right standard and, reflects their needs. Ongoing feedback, whether in the form of complements or complaints, are really helpful in getting things right.

"While professionals will always endeavour to find out what people think of their services, it is really important people feel able to raise any concerns direct, or through their families or advocates so that any issues can be addressed and standards are raised.”