Following the latest Ombudsman’s Annual Review of Adult Social Care Complaints for 2019-20 report, published on Wednesday, 16 september 2020, ADASS President James Bullion has stated:


"Older and disabled people, carers and families need to be confident that they will receive high quality care and support that enables them to live the lives they want to lead.  Where this does not happen, they also need to know that when they complain that their concerns will be listened to and acted upon.  We strongly support the Ombudsman’s call to ensure that everyone, including those who arrange and pay for their own care, know their rights and know how to complain. More important is that people are fully involved in their care and support and that they are able to comment and compliment and complain before a formal complaint is even needed.

"This report also underlines just how much strain social care is under at the present time.  These pressures have clearly been exacerbated by Covid-19.  We are concerned that some people with care and support needs will not have come forward during the pandemic, because they can’t or because they can see how difficult it is for everyone else. We must ensure that those with care and support needs, staff, families and carers have access to PPE, routine and regular access to testing and that we are opening up services and bringing families together safely. 

"As we continue to respond to Covid-19 and as we begin to shape a better future, we need to ensure that older people, disabled people, carers and families are involved and active partners in these vital conversations. 



The Association of Directors of Adults Social Services is a charity.

Our objectives include:

  • Furthering comprehensive, equitable, social policies and plans which reflect and shape the economic and social environment of the time;
  • Furthering the interests of those who need social care services regardless of their backgrounds and status; Promoting high standards of social care services.

Our members are current and former directors of adult care or social services and their senior staff. For more information, please contact the ADASS press team on 0207 664 3239 or email: