The Association of Directors of Adult Social Services (ADASS) is the membership body for current and past directors of adult social care in England, and their deputies.

ADASS exists to promote the interests of adults needing social care, to seek to influence the development of equitable social policy and to share good practice through the work of its staff and members and by aligning with key stakeholders.  We fully endorse and aim to work within the seven Nolan Principles of Public Life. Our charitable objectives are set out in our constitution, and the standards our members are expected to follow when acting on our behalf are contained in the appended code of conduct.

We aim to treat all those we interact with courtesy, respect and in an efficient and timely manner within the resources we have available.  If we are unable to help you with what you need from us we aim to let you know why this is the case at the earliest opportunity.  On occasion things do go wrong.  If you wish to complain about ADASS please note the following.

We are not a regulatory body, so if your complaint is about an act or omission of a member in their day to day role as a director or senior manager in adult social care you should direct your complaint to their employing local authority using their procedure.

If your complaint is about a staff member, or a member of the Association acting on behalf of ADASS you are able to complain to us using the following procedure. 

  1. Raise your concern with the person providing the service you are unhappy with. If this is not relevant or you don’t feel able to do this directly you can email or write to us using the contact details below or on our website, making clear you are raising a complaint under this procedure and setting out your grounds, and any changes or remedies you would wish to see as a result of your complaint.

  2. We aim to acknowledge your complaint within five working days, and to investigate and respond within a further 20 days.

  3. If you are not happy with our response to your complaint you can appeal within five working days of receiving our decision. We will acknowledge your complaint within a further five days, and aim to appoint a new investigator not involved in the original process to review and investigate further if necessary.  We will then write to you with the outcome within 20 days of our acknowledgement of your appeal.

 

You can email or write to us using the contact details below:

ADASS
18 Smith Square
London
SW1P 3HZ
team@adass.org.uk